Chatbots can make personalized recommendations, upsell relevant products, and complete secure transactions. Retail: Conversational commerce bots let retailers add 'sales assistants' to all their digital properties, from ecommerce sites and apps to third-party sites like social media. But as the technology has advanced, more industries have begun to leverage them for new and diverse use cases. Conversational AI and Bots: Industry TrendsĬhatbots have been around for years and have mostly served as an extension of customer service teams.

Equipped with this data, AI bots can do more than respond to simple customer service queries - they can drive conversational commerce. It can use data to personalize interactions with users, suggest actions the user might want to take or products they might want to buy, and even complete purchases. This means an AI chatbot can do more than answer questions and respond to requests. They can also be integrated with other data sources, including customer history data from your customer relationship management (CRM) system or ecommerce platform and behavioral data from your website, apps, and marketing platform. Instead, they leverage conversational AI to analyze human speech, interpret context and meaning, and respond in a way that simulates human conversation. Traditional chatbots communicate using preprogrammed rules and scripts written by humans, so their responses are based on keywords that your customers write, and the use cases can be fairly limited.Īrtificial intelligence (AI) chatbots, however, don't need a script. What Is an AI Bot or Chatbot?Ī chatbot is software that conducts text-based conversations with users via online channels such as SMS, social media, and messaging apps.

An AI bot or virtual agent to support your WhatsApp conversations can help you keep the conversation going without overwhelming your customer support team. With more than two billion active users, WhatsApp can help your business start new conversations, drive new sales, and improve customer support.

Whatsapp business account bot